Doctrino Systems endeavors to stand at the forefront of today's critical technology and support issues. Here are a few of the articles written by our team and papers written by outside parties that reflect our mission and goals.
Doctrino Systems President & CEO Steven A. LaVista discusses some of the hidden pitfalls of foreign outsourcing and makes suggestions for improving the quality of the communication between your overseas representatives and your American customers.
A well-organized help desk is critical to every enterprise’s IT service delivery. Accurate and current information about the status and history of users’ PCs significantly boosts help desk efficiency. This article by Centennial Software shows how asset discovery software plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
It appears that we will not be saying goodbye to foreign outsourcing of technical support and information technology services in the near future. Doctrino Systems President & CEO Steven A. LaVista discusses the hidden costs of foreign outsourcing.
Senator Joseph I. Lieberman comments on the downside of foreign outsourcing of our technical jobs.
Doctrino Systems President & CEO Steven A. LaVista discusses things to keep in mind when starting a web-based marketing campaign.